Satisfaction with public services

The public are generally satisfied with the public services they personally receive, but increasingly dissatisfied with public services nationally .This can be partly attributed to the public perception that recent increased government spending on public services has not actually improved them.  This ‘perception gap' [1] is partly a result of negative publicity in the media and by political parties about the low quality of public services.  It also reflects the growing consumerist approach that individuals have in relation to public services.  Individuals are becoming more assertive in voicing their expectations of services and defending their rights.  They are increasingly difficult to please and have rising expectations of services, both in terms of quality and choice.  

What are the implications?

This driver is a stub and will be completed soon.  Here we will explore the broad implications of the driver.

Moving forward

This driver is a stub and will be completed soon.  Here we will explore the potential impact of the driver on VCOs

Want to know more?

This driver is a stub and will be completed soon.  Here we will link to external documents and resources for further reading.

References

  1. Ipsos MORI, Blair’s Britain: the cultural legacy, 2007 [back]
Last updated at 14:16 Thu 20/Sep/07.

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