Aggregation and storage of data

ICT generates, aggregates and stores data. For example, an online search or email automatically leaves a data trail, unlike a phone or face-to-face conversation, the results of which would take additional effort to record. Therefore, ICT is increasingly being used to develop in-depth profiles of individuals based on their online behaviour and the information they willingly supply online. It will become easier to join-up data held by different public service providers in the name of seamless customer experience and the expectation that data should be shared is likely to increase.

What are the implications?

  • This can lead to benefits, such as a more personal service
  • However, it also raises concerns about privacy and new ethical questions about how personal data is used and shared
  • The need for common standards in information and identity management is likely to impact on VCOs delivering services under contract to public bodies

Moving forward

The aggregation and storage of data presents challenges for VCOs, particularly those operating in the same environment as the public sector. A discussion hosted by e-gov monitor[1] highlighted the following questions:

  • Who owns what data and who is responsible for maintaining accuracy and currency?
  • Who decides what data can be shared and with what organisations?
  • Who polices data sharing? Who polices the policemen?
  • Data standards – how do we share data that could potential be held in several different formats?
  • What constitutes appropriate access?

Want to know more?

This driver is a stub and will be completed soon.  Here we will link to external documents and resources for further reading.

[1] | www.egovmonitor.com/node/8686

 

Last updated at 11:29 Thu 06/Mar/08.

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